Cancellation & Refunds Policy

Last updated: 29 July 2026

Get Set Shortlist sells one-time AI credit packs — there is no subscription, so there is never a recurring charge to cancel. This policy covers when paid packs can be refunded and how fast the money comes back.

1. Refund eligibility

• Unused packs — full refund within 7 days. If you have not used any credit from a purchased pack, you can request a full refund within 7 days of purchase, no questions asked.
• Partially used packs are non-refundable, because AI generation costs are incurred the moment credits are spent. The free starter credits exist precisely so you can judge the quality before paying.
• Failed or duplicate payments: if money was deducted but credits were not added, or you were charged twice, the amount is refunded in full once verified — automatically where Cashfree flags it, or within 48 hours of you contacting us.
• Our error: if a verified technical fault on our side consumed your credits without delivering output (beyond the automatic per-request refund built into the app), we restore the credits or refund the equivalent.

2. How to request a refund

Email support@getsetshortlist.com from your registered email with the subject "Refund request", your Cashfree payment ID (in your payment confirmation), and the reason. We acknowledge within 24–48 hours.

3. Refund timelines

• Approved refunds are initiated within 2 business days.
• The amount reaches your original payment method within 5–7 business days of initiation, depending on your bank or card issuer. UPI refunds are usually faster.
• Refunds always go back to the original payment method via Cashfree; we cannot redirect them to a different account.

4. Account closure

You may close your account at any time. Eligible unused packs (per Section 1) are refunded on closure; free credits have no cash value.

5. Contact

BASIL VARGHESE · Karikudy House, Thuruthy PO, Ernakulam, Kerala, India · support@getsetshortlist.com · +91-7736043007 (Mon–Sat, 10:00–18:00 IST)